Frequently Asked Questions
How long does it take to receive my order?
Where do you deliver to?
We offer nationwide delivery across South Africa.
How much does delivery cost?
Delivery is free for orders over R1000. A flat rate of R100 applies to orders under R1000.
How can I track my order?
You will receive email updates at each stage of your order, including confirmation, collection from our warehouse, in transit, and out for delivery. Each email includes a clickable waybill tracking link. If you are not receiving updates, please contact us via WhatsApp on 060 615 1546 or email info[at]femia.co.za.
What is your return policy?
Please refer to our Returns Policy page for full details before making a purchase.
How do I create an account?
Click on the account icon in the top right-hand corner of the website and enter your email address to register.
Why should I create an account?
Creating an account allows you to save your details for faster checkout, easily track your orders, and manage your account information.
Can I change my order after placing it?
Orders cannot be changed once placed. However, you can contact us to arrange a return, and we will assist you with placing a new order.
Do you offer discounts or promotions?
Yes, we offer promotions from time to time. To stay updated, you can subscribe to our newsletter or follow us on social media.